Privacy Policy

1. Who We Are

HOENSOEY Environmental Technology Co.,Ltd. is responsible for the personal information processing described in this Privacy Policy. Depending on the applicable law, we may be described as the data controller or personal information processor.

Legal name: HOENSOEY Environmental Technology Co.,Ltd.
Address: 25 Xinnan Road, Xinnan Community, Shuangyang Street, Luojiang District, Quanzhou City, Fujian Province, China
Website: hoensoey.com
Privacy contact: roger@hoensoey.com

For a privacy request, please use the email subject line “Privacy Request – hoensoey.com.”

2. Information You Provide

When you submit an enquiry or quotation form, request technical information, or contact us by email, you may provide information such as:

• your name;
• company or organization name;
• business email address;
• telephone or messaging contact details;
• country or region;
• the products in which you are interested;
• project location, dimensions, quantities, installation conditions, load requirements, or other project details;
• the content of your enquiry and our correspondence with you;
• documents or files you choose to provide; and
• other information you voluntarily include.

Our website currently uses WPForms for enquiry and quotation forms. Submitted entries are stored in the website’s WordPress database. Depending on the individual form settings, a submission may also be sent to authorized company recipients by email.

Please do not send sensitive personal information or personal information that is not necessary for your business enquiry.

3. Information Collected Automatically

When you use the website, our hosting systems, security tools, analytics services, and website technologies may automatically process information such as:

• IP address;
• browser type and version;
• device type and operating system;
• language and display settings;
• referring website or page;
• pages viewed and actions taken;
• date and time of a request;
• approximate location derived from technical information;
• cookie or similar technology identifiers;
• advertising and analytics event information; and
• server, security, diagnostic, and error-log information.

4. How We Use Personal Information

We may use personal information to:

• operate, maintain, secure, and troubleshoot the website;
• respond to enquiries and provide requested quotations, product information, drawings, samples, or technical support;
• discuss project requirements and recommend suitable products or configurations;
• manage an existing or potential business relationship;
• maintain records relating to enquiries, quotations, orders, deliveries, support, or warranties;
• provide translated website content;
• measure website use, advertising results, form conversions, and website performance;
• improve our products, pages, content, and user experience;
• prevent spam, fraud, abuse, and unauthorized access;
• send relevant business or marketing communications where permitted by law;
• establish, exercise, or defend legal claims; and
• comply with applicable legal, regulatory, tax, accounting, and recordkeeping obligations.

We do not intend to send the contents of an enquiry form, such as your message or direct contact details, to website analytics services. Analytics and conversion tracking are intended to record website events rather than the contents of your enquiry.

5. Legal Bases for Processing

The legal basis for processing depends on the purpose, the information involved, and the law that applies.

Where applicable, we may process personal information because:

• you have given consent;
• processing is necessary to take steps at your request or to perform a contract;
• processing is necessary to comply with a legal obligation;
• processing is necessary for our legitimate interests, where that basis is permitted and those interests are not overridden by your rights; or
• another processing basis is permitted by applicable law.

Our legitimate interests may include responding to business enquiries, maintaining business relationships, protecting the website, preventing abuse, measuring website performance, and improving our products and services.

Where the Personal Information Protection Law of the People’s Republic of China applies, we rely on consent or another processing circumstance permitted by that law. We will request separate or explicit consent where applicable law requires it.

6. Website Forms

We use information submitted through an enquiry or quotation form to answer the request and manage the related business communication.

If a form includes a separate option to receive marketing information, that choice is voluntary. You may withdraw a marketing choice at any time without affecting our ability to respond to the original enquiry.

7. Analytics, Advertising, and Website Measurement

Google Site Kit and Google Services

We use Google Site Kit to connect the website with services that include Google Search Console, Google Analytics 4, Google Ads, and PageSpeed Insights.

Google Analytics 4 is used with enhanced measurement and website conversion tracking. Depending on the website configuration, it may record page views, scrolling, outbound link clicks, website searches, file downloads, video engagement, and form-related conversion events. It may also process browser, device, traffic-source, approximate-location, cookie, and pseudonymous identifier information.

Google Ads may use cookies or similar identifiers to measure advertising interactions and conversions. Whether advertising personalization, remarketing, or other advertising features operate depends on the Google account, tag, and campaign settings in use.

Google Search Console and PageSpeed Insights provide us with search visibility, technical, and website performance reports.

For more information, see Google’s Privacy Policy and its information for websites using Google Analytics.

WP Statistics

We also use WP Statistics within WordPress to understand website traffic. Depending on its active settings, WP Statistics may process page URLs, referring pages, browser and device information, visit counts, IP-derived location information, and other technical data. Reports generated by this plugin may be stored in the website’s WordPress database.

The privacy characteristics of WP Statistics, including IP handling, cookies, geographic lookup, and data retention, depend on the plugin version and configuration. More information is available from the WP Statistics privacy documentation.

8. Cookies and Similar Technologies

The website may use cookies, tags, local storage, pixels, and similar technologies for:

• website delivery, caching, and security;
• language and other user preferences;
• website analytics and performance measurement;
• advertising measurement and conversion tracking;
• forms and spam prevention; and
• third-party or embedded website features.

At the date of this Privacy Policy, the website does not provide a separate on-site cookie preference centre. You can block or delete cookies through your browser or device settings. You can also manage certain Google advertising choices through Google My Ad Center.

Blocking cookies may affect website functions, language settings, analytics, or embedded content. Where applicable law requires an additional consent or opt-out mechanism, we will implement the required mechanism and update this Privacy Policy.

9. Website Translation

We use GTranslate with translated URL, hreflang, and content-delivery features to provide multilingual versions of the website.

When you request a translated page, GTranslate and its delivery infrastructure may process the requested page content and technical information needed to deliver, secure, and measure the translated service. This may include an IP address, browser or user-agent information, requested URL, language selection, and translation traffic information.

For more information, see the GTranslate Privacy Policy.

10. Hosting, Caching, Logs, and Backups

The website is hosted using SiteGround services. SiteGround provides infrastructure that may include website hosting, caching, content delivery, security, server logs, and backups.

In providing these services, SiteGround systems may process IP addresses, request dates and times, requested URLs, response status, referring pages, browser or user-agent information, security events, and website data contained in backup copies.

For more information, see the SiteGround Privacy Policy.

11. Social Links and Embedded Content

The website contains links to social media and other third-party websites. Some pages may also include embedded video, maps, social media, or other third-party content.

If you click a third-party link or interact with embedded content, that provider may receive technical and usage information and may set its own cookies. Its processing is governed by its own privacy policy, not this Privacy Policy.

12. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

• hosting, caching, content delivery, backup, security, and technical support providers;
• analytics, advertising measurement, tag management, translation, form, email, and spam-prevention providers;
• website administrators and service providers who support our website or business communications;
• professional advisers such as accountants, auditors, insurers, and legal advisers;
• government, regulatory, judicial, law-enforcement, or other authorized bodies where disclosure is required or permitted by law;
• a buyer, successor, investor, or adviser in connection with a proposed or completed business transfer or restructuring; and
• another party when you direct us to make the disclosure or give valid consent.

Some privacy laws use broad definitions of “sale,” “sharing,” or targeted advertising. Whether a particular analytics or advertising activity falls within one of those definitions depends on the applicable law and the website’s active configuration. Where such a law applies, we will provide the notices and choices it requires.

13. International Processing and Transfers

HOENSOEY is located in China. Google, GTranslate, SiteGround, and other service providers may process information in countries or regions where they or their infrastructure operate.

Your personal information may therefore be processed outside your country or region. Where applicable law requires consent, contractual safeguards, or another transfer mechanism, we will use the measure required for the relevant processing.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and as required or permitted by applicable law.

The period may depend on:

• whether an enquiry, quotation, order, project, warranty, or business relationship remains active;
• the nature and sensitivity of the information;
• security, fraud-prevention, and troubleshooting needs;
• legal, tax, accounting, contractual, or regulatory requirements;
• applicable limitation periods and the need to establish, exercise, or defend legal claims;
• the settings of the relevant form, analytics, advertising, hosting, or translation service; and
• the normal rotation and deletion cycle of logs and backups.

When information is no longer required, we take reasonable steps to delete it, anonymize it, or securely isolate it until deletion is possible.

15. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, or storage system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information and use an appropriate secure method when sending confidential drawings or documents.

16. Your Privacy Rights

Depending on your location and the law that applies, you may have the right to:

• receive information about how your personal information is processed;
• request access to or a copy of your personal information;
• request correction or completion of inaccurate information;
• request deletion of personal information;
• request restriction of, or object to, certain processing;
• withdraw consent;
• request data portability where applicable;
• opt out of certain direct marketing, sale, sharing, or targeted advertising activities where applicable;
• obtain information about certain recipients or processing activities; and
• submit a complaint to an applicable data-protection or regulatory authority.

These rights may be subject to legal conditions and exceptions.

To make a request, email roger@hoensoey.com using the subject line “Privacy Request – hoensoey.com.”

We may request information reasonably necessary to verify your identity, locate relevant records, protect another person’s information, or verify an authorized representative. We will respond within the period required by applicable law.

17. Marketing Communications

Where permitted by law, we may send information about relevant products, projects, or company developments.

You can unsubscribe using the link in a marketing email, if provided, or by contacting us. An opt-out from marketing does not prevent us from sending non-promotional messages relating to an enquiry, quotation, order, support request, legal notice, or existing business relationship.

18. Children’s Privacy

The website is intended for business and professional audiences and is not directed to children. We do not knowingly solicit personal information from children through this website.

If you believe that a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, providers, or legal obligations. We will post the revised version on this page and change the “Last updated” date.

If a change materially affects how we process personal information, we will provide any additional notice or obtain consent where required by applicable law.

20. Contact Us

Privacy Contact
HOENSOEY Environmental Technology Co.,Ltd.
25 Xinnan Road, Xinnan Community
Shuangyang Street, Luojiang District
Quanzhou City, Fujian Province
China
Email: roger@hoensoey.com
Website: https://www.hoensoey.com/